Post Production Customization
A successful Go-Live of product or services is a beginning to leverage your product or service capabilities. The changing demands of business may require your products or services to be nurtured and supported till its maturity stage.
Our Post Production Customization meets the demand of businesses by providing much needed optimizations, upgrades and extensions for a seamless and enhanced product and service experience.
Application Support
Every product or service requires nurturing till its maturity. We provide the support for regular updates, patches, code changes, functionality changes and enhancements to bring stability to the product or services.
Our support levels are divided into four major levels: L1 to L4.
L1 Level: Basic on call query resolution of customers or the technical teams provided by help desk owners
L2: Support tickets that are resolved through basic configurations and minor configuration changes.
L3: Advanced support where code changes to the application may be required.
L4: Major product issues that are solved in associations and patch updates by product vendors.
Support Teams Expertise
Product Expertise
Our product experts provide the support pertaining to certain products or services on cloud or on premise. They are hands-on technical or functional experts that know the products well.
Technical Expertise
These technical experts are experts in configurations, coding, data management, AI Models and can solve complex L3 and L4 Problems. They are experts in integrations and ensuring that service works seamlessly.
DevOps Expertise
DevOps teams provide support for regular maintenance and deployment of enhancements and patches. They manage development as well as operations for seamless delivery of services.
Support Models
Onsite Support
Teams provide offshore support from the offices of our clients. This is a cost heavy model where dedicated resources are deployed at the office of the clients and working duration is fixed. Global time zone leverage cannot be obtained.
Offshore Support
The teams work from our own office and may go to client offices on need basis. This model requires more coordination efforts from our clients and the turnaround time may be high. This model is suitable for L3 and L4 support.
Hybrid Model
This is a cost effective and time optimizer model wherein some of the team members are present at onsite and some at offshore at different locations. This model strikes a balance between turnaround time and cost of maintenance.